If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ali Crafts Designs / Wool to your door’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Ali Crafts Designs / Wool to your door’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 10 The Vale, Stockton on Tees, Ts19 0XL. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

You have the right to cancel your order after payment, we are sorry it cannot be altered after it has been despatched. If the goods have been posted you may return them at your own expense and a refund will be made minus the postage.


You may contact us if there are any faults with your order, please email info@wooltoyourdoor.com or call 07854932288 before returning the item so that we can arrange to exchange or refund the item.

If the items are not faulty and you wish to return them, items will need to be returned within 30 days and please make sure that the item is unused and in a good condition. We would not cover the postage costs in this case.

PDF Patterns

We are sorry we can not give refunds on PDF patterns.  If you have any problems with a pattern please contact us or check our errata page.